American businesses rarely work from one location anymore.
Today’s workforce is increasingly mobile and transitory. Employees may work from an office one day, from home the next, and while traveling between customers, job sites, or other business locations. Approximately 20% of Americans work remotely, while many companies have adopted hybrid models that allow employees to rotate between working from home or an office location. Millions of Americans travel for work each year.
Customers Want a Consistent Experience, No Matter the Phone System
A modern business may have employees working from multiple offices, from home, on the road, or directly at customer locations. But customers still expect a professional and consistent experience when they call.
Businesses need to be able to answer calls, route customers to the right employee, manage voicemail, and maintain communication even when employees are not sitting at the same desks every day. They also need systems that can grow and adapt as their businesses change.
That is why today’s businesses need more than a traditional phone system. They need a communications solution built around the way their businesses actually operate.
Phone Systems Evolve with Businesses
A rapidly increasing percentage of businesses rely on phone systems that use internet-based communication systems instead of a traditional phone line. Technology allows phone calls to be made and received over an internet connection. This technology has given businesses greater flexibility in how and where employees communicate.
From 2010 to 2018, 6.2 million to 41.6 million business utilized internet-based phone systems. This growth demonstrates a larger shift in what businesses need from their phone systems. Traditional systems were designed around a central office and a physical desk phone. Today, businesses need to communicate with customers and employees regardless of where their employees are working.
But modern businesses need more than simply the ability to make and receive phone calls on multiple devices.
They need systems that can help them manage customer calls, connect employees across multiple locations, integrate with the tools they already use (such as CRMs), and adapt with their evolving work needs.
Built for the Way Businesses Work Now
As businesses continue to evolve, the tools they use to communicate need to evolve with them.
Here at Reolla, we provide a flexible, cloud-based business communications solution designed for the way American businesses work today and where they are headed next. Reolla gives businesses the tools to manage their communications across employees, devices, and locations. Employees can make and receive business calls from desk phones, computers, tablets, and smartphones, helping businesses stay connected whether their teams are working in the office, at home, traveling, or moving between multiple locations.
The platform also includes features designed to help businesses manage and improve customer communications, including call routing, call queues, voicemail transcription, CRM integrations, call reporting, and AI-powered call transcription and summaries.
Reolla focuses on what businesses need to do with their communications. It gives companies the flexibility to manage customer and internal communications while supporting the people and locations that keep their businesses moving.
Head to our demo page to see for yourself how Reolla can design a phone system to work with your business.