Selectively record calls for training or documentation purposes, with a dedicated server in the cloud.

Place calls on hold and play music or a commercial while a caller is on hold. Set up custom music, wait times, and standard routing.

Transfer a call to an extension, group, or phone number after announcing the party to be transferred

After making or receiving a call, a user may “conference in” any third party for a 3-way call.

Multiple on-site and outside callers can simultaneously participate in password-protected conference calls. Callers can be assigned “talk/listen” or “listen only” status.

Agents receive incoming calls from a queue. To receive queued calls, they must first be set up as an agent, then assigned to one or more queues.