Direct Inward Dialing (DID) assigns a phone number to a specific device or extension, so customers can call someone directly instead of going through a phone tree.

Find Me rings a user at multiple locations in a set order, like desk phone, mobile, and softphone, so they get more chances to pick up before the call goes to voicemail.

Incoming Caller ID shows the caller’s name and number on inbound calls, so your team can answer with context and make faster decisions, when the caller info is available.

One Button Redial lets a user instantly call back the last number they dialed from their desk phone or softphone. It saves time when a call drops, you get a busy signal, or you need to reach the same person again without searching call history. Availability can vary by phone model.

Tally Codes let agents assign a queued call to a specific category during the call, so you can track what the call was for, route costs correctly, and keep your call data consistent.

When someone leaves a voicemail, it’s emailed to you with the call details and an audio attachment, so you can listen and respond from any device.

"Listen in" lets a supervisor listen to a live call and speak privately to the employee on the line, while the outside caller cannot hear the supervisor.

Set a custom Caller ID for any number or team so customers recognize you, answer more often, and trust the call right away.

Set schedules that automatically change your call routing for business hours, after hours, weekends, and holidays, so callers always get the right next step.

Selectively record calls for training or documentation purposes, with a dedicated server in the cloud.

Place calls on hold and play music or a commercial while a caller is on hold. Set up custom music, wait times, and standard routing.

Speak to the next person first, then transfer the caller to an extension, ring group, or outside number when everything is ready

After you make or answer a call, you can conference in a third party to turn it into a quick 3-way conversation, without starting over.

Bring multiple on-site and outside callers into the same password-protected conference call, with the option to set each caller to talk/listen or listen-only.

Set team members up as call center agents and assign them to one or more queues, so incoming calls go to available staff instead of bouncing around.