Tally Codes
Tag queued calls fast, so billing and reporting stay clean.
Tally Codes let agents assign a queued call to a specific category during the call, so you can track what the call was for, route costs correctly, and keep your call data consistent.
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Tally Codes
Quick call categorization.
Agents apply a simple code to label the nature of each queued call for billing and other tracking needs.
Bill the right customer
Agents can tag calls by client or account so time and costs are assigned correctly.
Separate sales from support
Use codes like “Sales,” “Support,” or “Service” to break down call volume and outcomes by purpose.
Track call types by job
Label calls as estimates, scheduling, dispatch, renewals, or cancellations to understand what drives demand.
Mark warranty vs. non-warranty calls
Tag calls by coverage type to reduce billing mistakes and spot recurring warranty issues.
Tag calls by lead source
Use a code for “Google,” “Referral,” or “Direct Mail” to see which channels generate the most calls.
Flag escalations for follow-up
Agents can apply an “Escalation” or “Supervisor” code so managers can review and respond faster.
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