Listen In
Manage calls in real time, without involving the customer.
"Listen in" lets a supervisor listen to a live call and speak privately to the employee on the line, while the outside caller cannot hear the supervisor.
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Listen In
Private live coaching, management, and training
Help your team stay confident and accurate, without taking over the call.
Coach new hires on live calls
Give prompts on what to say next, so the employee learns while the customer stays on the line.
Rescue difficult customer calls
Guide your team through objections or de-escalation without putting the caller on hold.
Prevent pricing or policy mistakes
Confirm terms, discounts, or requirements before anything is promised to the customer.
Improve upsells and cross-sells
Suggest add-ons in the moment when you hear the right buying signals.
Support complex troubleshooting
Walk a tech through diagnostic steps while they keep control of the conversation.
Protect quality and compliance
Correct script or disclosure issues as they happen, instead of after the call is over.
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