Call Routing Time Frames
Route calls to the right place, based on the time and date
Set schedules that automatically change your call routing for business hours, after hours, weekends, and holidays, so callers always get the right next step.
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Call Routing Time Frames
Time-based call routing
Build multiple time frames for different departments and operating hours, without changing your setup every day.
Business hours vs after hours routing
Send calls to your team during open hours, then switch to voicemail, an answering service, or an on-call line after close.
Holiday closure handling
Route holiday calls to a closed message, a voicemail box, or a limited support option, without touching your normal weekday setup.
Lunch break coverage
Automatically shift calls to a backup person or ring group during lunch, then return to normal routing when the break ends.
Different hours by department
Give Sales, Support, and Billing their own schedules, so each department follows its real availability.
Weekend emergency line
Keep your main line closed on weekends, but route urgent calls to an emergency option or on-call technician.
Seasonal or temporary schedule changes
Adjust routing for busy seasons, staffing changes, weather closures, or special events, then revert back on schedule.
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