Attend Transfer
Transfer calls with a quick, informed handoff
Speak to the next person first, then transfer the caller to an extension, ring group, or outside number when everything is ready
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Attend Transfer
Easy Transfers Anywhere
Announce the call, share context, and reduce misroutes and callbacks
Warm handoffs to sales
Make sure the right rep is available, then pass the lead over with the details they need
Escalate support to a specialist
Give the specialist a quick heads up, then connect the customer once the next step is clear
Send billing calls with context
Let billing know what the caller is asking about so they can pick up without starting over
Move VIP callers quickly
Confirm who should take the call before you transfer, so important callers do not get bounced around
Connect to after-hours coverage
Reach the on-call person first, explain the issue, then transfer once coverage is confirmed
Transfer for manager approval
Brief a manager privately, then hand the caller over when a decision is needed
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