Agents
Route queued calls to the right people
Set team members up as call center agents and assign them to one or more queues, so incoming calls go to available staff instead of bouncing around.
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Agents
Answer more calls with less wait
Keep your staff productive and your customers happy
Staff your support line
Assign support reps as agents on your support queue so customers reach the next available person.
Split calls by department
Create separate queues for sales, service, and billing, then assign the right agents to each queue.
Cover peak hours
Add more agents to a queue during busy times, then reduce coverage when call volume drops.
Route overflow calls
Keep your main team in the primary queue and add backup agents to handle spikes without missing calls.
Onboard new hires
Set up a new employee as an agent and place them into the right queue when they are ready to start taking calls.
Support remote and on-site teams
Assign agents across locations to the same queue so calls can be answered from wherever your team is working.
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